Refund policy

 

Inspecting Your Order

Please inspect your order as soon as it is delivered and contact us immediately if any item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

If the product you receive is not what you ordered or is defective in any way, please hand it back to our delivery person at the time of delivery.

 

Plants & Pots – Return Policy

Pre-potted plants

We pot plants on demand, so pre-potted plants cannot be returned or exchanged after delivery unless the item differs from what was promised on the website.

Pots without plants

Pots purchased without plants are eligible for return within 7 days from the delivery date, except for:

Custom colors

Fiberglass planters: These are made to order and are therefore non-returnable.

 

To be eligible for a return, your pot must be in the same condition you received it: unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@plantcultcairo.com or via whatsapp +20 109 444 4400

If your return is accepted, we’ll arrange for our courier to pick it up as soon as we’re next in your area.

You can always reach us with any return-related questions at hello@plantcultcairo.com or via whatsapp +20 109 444 4400

 

Exceptions / Non-returnable Items

We’re unable to accept returns on:

Sale items

Gift cards

 

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@plantcultcairo.com.